We are committed to delivering your order accurately, in good condition, and always on time.
After placing an order, you will receive a confirmation call/email from our representative. Once your order is confirmed, it will immediately be dispatched. Normally, delivery takes 5 to 7 working days nationwide. It may take additional time for international orders or certain remote areas in Pakistan.
Shipping Policy by Halal Closet
- COD Shipping available all over Pakistan.
- Credit & Debit Card Payments available.
- Free Standard Shipping for all orders above PKR 10,000/- nationwide.
- We update our policies from time to time, so please stay connected with us.
Missed Delivery
In case the customer is not available upon delivery, a representative will call and act upon the customer’s instructions. The parcel may either be:
- Delivered at another time, or
- Dropped with a neighbor, only upon receiving the payment.
Exchange Policy
We’ll accept exchange requests for items that are unopened, unused, with original tags intact. The product(s) must be in their original packaging, in the same condition as received.
- Exchange requests must be submitted within 7 days of receiving your item.
- Items bought on sale are not eligible for exchange.
- Exchanges can be processed online through our website or at select Halal Closet operated stores after registering your request with our customer support team.
For assistance, you can email us at halalclosett@gmail.com or call us at +92 300 1512773.
Claims
In the unlikely event that you receive a damaged or defective item, we will gladly exchange it for a new one.
- Please email us at halalclosett@gmail.com or call us at +92 300 1512773 within 7 days of receiving your product to begin the process.
Return Shipping Charges
- If the delivered goods are not as per the order placed, Halal Closet will arrange a free pickup from your doorstep, and the correct order will be shipped to you without additional cost.
- If the customer is not satisfied with the order received, Halal Closet will issue a credit note, valid for 30 days, which can be used to make purchases online.